Shipping policy

Shipping Policy

PrintCraft 360 UK, a trading name of Mohamed Hossam Studio Ltd, 46 Dale Road, Plymouth PL4 6PA, United Kingdom.

Where we deliver

We currently deliver to addresses within the United Kingdom only. We plan to open up international delivery in future - if you are outside the UK and would like to order, email info@mo360immersivestudio.co.uk and we will let you know when we can ship to you.

How long your order takes

Every item is printed to order, so there are two stages to the wait.

Production: 2-5 working days. Personalised items are checked before printing, which can occasionally add a day.

Delivery: Standard delivery arrives within 3-5 working days of dispatch. Express delivery arrives within 1-2 working days of dispatch.

So a standard order typically arrives within 5-10 working days of you placing it. Orders placed at weekends or on bank holidays begin production on the next working day.

Delivery charges

Charges are calculated at checkout before you pay, based on your basket and chosen delivery speed. Current UK rates are shown at checkout.

Ordering for a specific date

If your order is a gift for a particular day, please allow the full production and delivery window plus a few days' margin. We cannot guarantee delivery by a specific date, but if you email info@mo360immersivestudio.co.uk with your deadline before ordering we will tell you honestly whether it is realistic.

Tracking

You will receive a dispatch email with tracking information as soon as your order leaves the facility.

Wrong or incomplete addresses

Please check your delivery address carefully at checkout. If a parcel is returned to us because the address was incorrect or incomplete, we will contact you to arrange redelivery, which may incur a further delivery charge. If you spot a mistake in your address, email us immediately and we will correct it if the order has not yet been dispatched.

Delays and lost parcels

Occasionally a parcel is delayed in the postal network. If your order has not arrived within 14 days of dispatch, contact info@mo360immersivestudio.co.uk and we will investigate and either replace or refund your order in full.

Damaged items

If your order arrives damaged, email us within 30 days with your order number and a photograph, and we will arrange a replacement or refund at no cost to you. Your rights under the Consumer Rights Act 2015 are unaffected.